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MTAV665

VeriSM™ Foundation Online Course
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695 2023-12-30 MTAV665 695
104 104 104 0

VeriSM™ Foundation focuses on the VeriSM™ model, which emphasizes value, outcomes, and organisational goals. It also introduces the unique management mesh, offering guidance on selecting the appropriate management practices to deliver a product or service.

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  • Price

    £695.00 including VAT

  • Course Type E-Learning
  • Course Duration 14 Hours
  • Course Access 30 Days Access
  • Add On

    Get 120 Days Unlimited Access (£99.00)
  • Add On

    Get 12 Months Unlimited Access (£150.00)
  • Awarded By EXIN
  • Exam Voucher
    Add VeriSM™ Foundation Exam Voucher (£225.00)
  • Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
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MTAV665

VeriSM™ Foundation focuses on the VeriSM™ model, which emphasizes value, outcomes, and organisational goals. It also introduces the unique management mesh, offering guidance on selecting the appropriate management practices to deliver a product or service.

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Course Description

Pass the VeriSM™ Foundation exam with our VeriSM™ Foundation Online Course.

VeriSM™ is a cutting-edge service management approach designed for the digital age. It provides organizations with the opportunity to meet today's high customer demands while reducing risks and costs. A professional who is VeriSM™ certified will have up-to-date knowledge and a powerful set of service management tools to excel in various customer service environments.

VeriSM™ Foundation focuses on the VeriSM™ model, which emphasizes value, outcomes, and organisational goals. It also introduces the unique management mesh, offering guidance on selecting the appropriate management practices to deliver a product or service. The course contextualizes service management for the digital age and explores how emerging technologies and progressive management practices can be applied to add value for consumers.

Take the first step toward gaining your full VeriSM™ certification today!

Who is this course aimed at?

  • Graduates and undergraduates entering service management roles
  • Managers - looking to adopt evolving service mangement practices
  • Executives - wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role.

For anyone who manages their VeriSM™ training, this VeriSM™ Foundation training can be used for VeriSM™ exam prep, on-boarding new staff, or as part of a team training plan.

Learning Objectives

  • The Service Organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started
  • Prepare for the VeriSM™ Foundation exam

What is included in this VeriSM™ Foundation course? 

  • 30 Days Unlimited Access
  • 9 lessons (3 hours of video)
  • Downloadable PDF documents with slides for each lesson
  • 1 official mock exam

*To upgrade your course access to either 120 days or 12 months, select 'Get 120 Days Unlimited Access' or 'Get 12 Months Unlimited Access' above. If you'd like to include an exam voucher, choose the 'Add VeriSM™ Foundation Voucher' option above.

Prerequisites

There are no mandatory requirements to take the exam.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

Who is this course for?
  • Graduates and undergraduates entering service management roles
  • Managers - looking to adopt evolving service mangement practices
  • Executives - wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role.
Course Assessment Process

In order to achieve your VeriSM™ Foundation qualification, you must pass the VeriSM™ Foundation exam. 

This course comes with one practice VeriSM™ Foundation exam. 

*To include an exam voucher in your order, simply select the option to 'Add VeriSM™ Foundation Exam Voucher' above .

When you want to use your exam voucher, simply contact customerservices@mytrainingacademy.org.uk.

Exam voucher requests are typically processed within 2-5 working days. Students must request their exam voucher within the course access period which starts from the date of purchase. 

Exam Details:

  • Multiple-choice
  • 40 questions
  • 26 marks required to pass (65)
  • Closed-book
  • 60-minute duration

Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. 

Looking for more information?
What is VeriSM™?
VeriSM™ is a service management approach tailored for the digital age. It offers flexibility and focuses on value, outcomes, and organizational goals. It integrates service management practices with modern technologies and progressive management techniques.
How does VeriSM™ differ from traditional service management approaches?
VeriSM™ emphasizes adaptability and customization, allowing organizations to choose the most suitable practices for their environment. It introduces the concept of the management mesh, which helps tailor service management to an organization's specific needs, goals, and technologies.
What does the VeriSM™ certification path look like?
The VeriSM™ certification path starts with the VeriSM™ Foundation course, which provides a broad overview of the VeriSM™ model and service management for the digital age. After achieving the foundation certification, professionals can pursue advanced VeriSM™ courses like VeriSM™ Professional or VeriSM™ Leader.
How much is a VeriSM™ certification worth?
The value of VeriSM™ certification depends on industry demand and individual career goals. It can be highly beneficial for IT service management professionals, enabling them to implement modern service management techniques and stay relevant in an evolving digital landscape.
How does VeriSM™ work?
VeriSM™ integrates existing service management practices with emerging technologies and management models. It focuses on flexibility, allowing organizations to tailor their service management approaches through the management mesh, which provides a framework for selecting appropriate practices and technologies based on specific business objectives.
How can VeriSM™ benefit businesses?
VeriSM™ helps businesses remain agile and competitive in the digital age by offering a flexible and adaptable approach to service management. It allows organizations to meet high customer demands while minimizing risks and costs. VeriSM™ also facilitates collaboration between IT and business functions to drive value and deliver better customer outcomes.
What's new with VeriSM™?
VeriSM™ introduces the concept of the management mesh, which allows organizations to blend traditional and modern practices to meet their unique service management needs. It also emphasizes the importance of digital transformation and how emerging technologies can improve service delivery and add value.
What other frameworks can complement VeriSM™?
VeriSM™ can complement other frameworks such as ITIL, COBIT, Agile, DevOps, and Lean. It offers flexibility in integrating best practices from different methodologies, making it suitable for a wide range of organizations and industries.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Outline
  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought after pioneer in delivering service management for the digital age
Payment Options

For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.

Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.

TOTUM PRO Card

All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.

TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts. Explore the full list of offers.

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General
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select 'Klarna' at the checkout.
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Payment information is processed securely by Klarna. No card details are transferred to or held by My Training Academy. All transactions take place via connections secured with the latest industry standard security protocols.
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If you want to make a purchase with Klarna you need to provide your name, address and email address. It is important to update your billing address in the checkout if it is different from your delivery address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
I have been asked to go to Klarna's site. Is this correct?
You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven't received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.
I tried to pay using Klarna but received an ‘unavailable payment method’ message. What went wrong?
Make sure you are using your home address or whichever address is attached to your personal credit file as your billing address. We need to perform a credit check for instalment plans but we cannot perform a credit check on a business address, so in these cases the application will be rejected automatically. Please use your personal address and try again. If the problem persists, it’s possible there is an issue with your credit rating. If you are still having issues and believe your credit application should be successful, please visit Klarna Customer Service for a full list of FAQ's, live chat and telephone options.
 
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Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you're happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
Am I eligible for Pay in 30 days?
To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor My Training Academy run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as My Training Academy have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.
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Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we'll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
3 easy payments
How does 3 easy payments work?
3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for 3 easy payments?
To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don't pay for my order?
Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
Can I pay before the due date?
No, this is not currently possible for 3 easy payments purchases.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
Spread the cost
How does Spread the cost work?
Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Spread the cost is a promotional plan on the Klarna Account.
How do I use Spread the cost?
When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Spread the cost is offered, simply select this option. The first time you shop with Spread the cost you will be asked in to apply for a Klarna Account. If you're approved Klarna will create an account for you and your order will be placed. Every time you shop with Spread the cost after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
Can I pay less than the amount owed each month?
You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
Do I need to be 18?
Spread the cost is only available to people aged 18 or over and is an online exclusive payment method.
How do I manage my Klarna Account?
Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
How is my statement sent?
If you chose to use Spread the cost, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
How do I make a payment?
First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service here.
I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting our Customer Service.
I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

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Klarna: Subject to financial circumstances. You must be at least 18. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you already have a Klarna Credit account, this purchase will be added to your balance.

Pay in 30 days: The payment period is 30 days from shipment of goods. Full terms and conditions

3 Easy Payments: A third is payable on the day of purchase. The balance is paid in two equal monthly instalments over the following two months. Open to anyone with a UK registered debit or credit card.

The payment methods Pay in 30 days and 3 Easy Payments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

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VeriSM™ Foundation Online Course
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Pass the VeriSM™ Foundation exam with our VeriSM™ Foundation Online Course.

VeriSM™ is a cutting-edge service management approach designed for the digital age. It provides organizations with the opportunity to meet today's high customer demands while reducing risks and costs. A professional who is VeriSM™ certified will have up-to-date knowledge and a powerful set of service management tools to excel in various customer service environments.

VeriSM™ Foundation focuses on the VeriSM™ model, which emphasizes value, outcomes, and organisational goals. It also introduces the unique management mesh, offering guidance on selecting the appropriate management practices to deliver a product or service. The course contextualizes service management for the digital age and explores how emerging technologies and progressive management practices can be applied to add value for consumers.

Take the first step toward gaining your full VeriSM™ certification today!

Who is this course aimed at?

  • Graduates and undergraduates entering service management roles
  • Managers - looking to adopt evolving service mangement practices
  • Executives - wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role.

For anyone who manages their VeriSM™ training, this VeriSM™ Foundation training can be used for VeriSM™ exam prep, on-boarding new staff, or as part of a team training plan.

Learning Objectives

  • The Service Organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started
  • Prepare for the VeriSM™ Foundation exam

What is included in this VeriSM™ Foundation course? 

  • 30 Days Unlimited Access
  • 9 lessons (3 hours of video)
  • Downloadable PDF documents with slides for each lesson
  • 1 official mock exam

*To upgrade your course access to either 120 days or 12 months, select 'Get 120 Days Unlimited Access' or 'Get 12 Months Unlimited Access' above. If you'd like to include an exam voucher, choose the 'Add VeriSM™ Foundation Voucher' option above.

Prerequisites

There are no mandatory requirements to take the exam.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

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