ITIL® 4 Foundation Online Course
This ITIL® 4 Foundation course covers the IT Infrastructure Library® best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITIL course gives students the necessary knowledge to enter or enhance their career in project management or IT service management.
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Price
£999.00 including VAT
- Course Type E-Learning with Exam (PLUS Free exam re-take)
- Course Duration 12 Hours
- Course Access 30 Days Access
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Add On Get 120 Days Unlimited Access (£99.00)
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Add On Get 12 Months Unlimited Access (£150.00)
- Awarded By Peoplecert
- Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
Pass the ITIL® 4 Foundation exam with our ITIL® 4 Foundation Online Course.
Our ITIL® 4 Foundation training is accredited by Peoplecert and is designed to introduce delegates to the management of IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL® 4 guidance. Delegates will gain an understanding of the ITIL® 4 service management framework and how it has evolved in response to technology changes and new ways of working including DevOps and Agile.
Learning Objectives:
- An overview of the tools and methodologies, purpose and components of ITIL, including the ITIL Service Lifecycle and the Service Value System
- The key concepts and value of IT service management to IT service providers and their customers
- How the ITIL guiding principles can help organizations adopt and adapt service management
- The activities of the service value chain, and how they interconnect
- The purpose and key terms of 18 ITIL practices and the 7 essential practices
- How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
- How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
What is included in this ITIL® 4 Foundation online course?
- 30 Days Online Access.
- Fully Accredited ITIL® 4 Foundation E-Learning.
- 8 lessons (3 hours of video lessons)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- Exercises and solutions
- Access 24/7
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the online course
- Support from an ITIL accredited trainer.
- Official ITIL® 4 Foundation Exam Voucher (with Free exam re-take);
*The standard course access is 30 days. To upgrade your course access to either 120 days or 12 months, simply select 'Get 120 Days Unlimited Access' or 'Get 12 Months Unlimited Access' above.
Entry Requirements
- This online ITIL® 4 Foundation course does not require any existing knowledge of the ITIL framework
- There are no mandatory pre-requisites for the exam
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Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
The ITIL Foundation V4 course offered on this page are offered by iLearn innovative learning. an ATO of AXELOS Limited.
This certification is primarily aimed at:
- Those who require a basic understanding of the ITIL framework
- Those who need understanding of how ITIL can be used to enhance IT service management within an organization
- IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
In order to achieve your ITIL Foundation qualification, you must pass the ITIL® 4 Foundation exam. You can take the exam online (virtually) using a service provided by PeopleCert.
When you have completed this course, you will be ready to start preparing for the ITIL Foundation exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
Exam Details:
40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
It also aims for resource optimization and looks to continually improve essential processes.
ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
The Foundation online course will introduce you to service management key concepts, ITIL principles, the service value system (SVS), practices and their role in a service provider organization.
The course is organized into the following modules.
Key Service Management and ITIL Concepts
- Defining Value and its relationship with stakeholders
- Service relationships and co-creation of value
- Understanding Service Offerings and Products
- Balancing Outcomes, Value, Costs and Risks
- The 4 Dimensions of Service Management
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
The ITIL Guiding Principles
- Introduction to the Guiding Principles
- Understand and apply each of the 7 Guiding Principles
ITIL Service Management Practices
- Introducing the 3 areas of Practice
- Key practices in ITIL
- Incident Management
- Problem Management
- Change Control
- Service Request Management
- Service Level Management
- Service Desk
- Continual Improvement
- Overview of other practices in ITIL
The ITIL Service Value System (SVS)
- Understanding the role of the Service Value System
- Elements of the ITIL SVS
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
- Service Value Chain
- Understanding the Elements of the Service Value Chain
- Practices and their role in the Service Value Chain
- Using the Service Value Chain to identify and map Value Streams
For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.
For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.
All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.
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