ITIL® 4 Specialist: Create, Deliver and Support
Ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.
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Price
£999.00 including VAT
- Course Type E-Learning with Exam
- Course Duration 21 Hours
- Course Access 30 Days Unlimited Access
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Add On Get 120 Days Unlimited Access (£99.00)
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Add On Get 12 Months Unlimited Access (£150.00)
- Awarded By Peoplecert
- Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
This ITIL 4 Specialist: Create, Deliver and Support course builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.
Learning Objectives
- Understand the Key Concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
CDS focuses on a practical and holistic approach to the creation and management of effective services, including the creation and improvement of value streams for new and existing services.!
IT teams need to ensure that the services that they deliver meet demand, improve and evolve continually and meet the challenges of the changing times, all while keeping a strong focus on the delivery of value to customers.
By studying the CDS course you’ll learn how established practices can be improved, how services are developed, and users supported with value streams. Find out how to increase service efficiency and how to create an effective flow of work, use new technologies and approaches and create a culture that’s geared towards success.
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
What is included in this ITIL® Create, Deliver and Support online course?
- 30 Days Unlimited Access.
- Fully Accredited ITIL® 4 Foundation E-Learning.
- 5 lessons (6 hours of video)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- End-of-lesson quizzes
- Access 24/7
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the online course
- Support from an ITIL accredited trainer.
- Official ITIL® Exam Voucher;
*The standard course access is 30 days. To upgrade your course access to either 120 days or 12 months, simply select 'Get 120 Days Unlimited Access' or 'Get 12 Months Unlimited Access' above.
Entry Requirements
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the CDS exam.
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Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
The ITIL Foundation V4 course offered on this page are offered by iLearn innovative learning. an ATO of AXELOS Limited.
- IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure
- Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service
- Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network
- Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others
In order to achieve your ITIL 4 qualification, you must pass the ITIL 4 Specialist: Create, Deliver and Support exam. You can take the exam online (virtually) using a service provided by PeopleCert.
When you have completed this course, you will be ready to start preparing for the ITIL 4 Specialist: Create, Deliver and Support exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
Exam Details:
Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
It also aims for resource optimization and looks to continually improve essential processes.
ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
- Introduction
- Key concepts of DPI
- Key principles and methods of Direction and Planning
- Governance, Risk and Compliance
- Continual improvement
- Communication and organizational Change Management
- Measurement and reporting
- Value streams and practices
For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.
For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.
All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.
TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts. Explore the full list of offers.
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