Student login

Get an extra 10% off selected courses with codeMTA10

Toggle Nav
Buy Course Now
Menu
Account
Settings
0808 175 1269
My Cart
Search
Find a course
Search
  • Wishlist
  • Create an Account
ITIL4S2

ITIL® 4 Drive Stakeholder Value Course
Save

999 2023-12-30 ITIL4S2 999
104 104 104 0

The ITIL 4 Specialist - Drive stakeholder value course looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focusing on how organizations can convert demand into value with the use of IT enabled services.

 https://staging.mytrainingacademy.org.uk/media/catalog/product/r/s/rsz_confident-african-american-businesswoman-641081326_6720x4480-1024x683.jpg
  • Price

    £999.00 including VAT

  • Course Type E-Learning with Exam
  • Course Duration 21 Hours
  • Course Access 30 Days Unlimited Access
  • Add On

    Get 120 Days Unlimited Access (£99.00)
  • Add On

    Get 12 Months Unlimited Access (£150.00)
  • Awarded By Peoplecert
  • Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
Share
ITIL4S2

The ITIL 4 Specialist - Drive stakeholder value course looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focusing on how organizations can convert demand into value with the use of IT enabled services.

-
+
Course Description

The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

Learning Objectives

  • Understand how customer journeys are designed
  • Understand how to target markets and stakeholders
  • Understand how to foster stakeholder relationships
  • Understand how to align expectations and agree upon details of service
  • Understand how to onboard and off-board customers and users
  • Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Understand how to realize and validate service value

It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

By studying the DSV course you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimize the customer experience.

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

What is included in this ITIL® DSV online course? 

  • 30 Days Unlimited Access.
  • Fully Accredited ITIL® 4 E-Learning.
  • 8 lessons (10 hours of videos)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 2 official mock exams
  • End-of-lesson quizzes
  • Access 24/7
  • Official manual in digital format 
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the online course
  • Support from an ITIL accredited trainer.
  • Official ITIL® Exam Voucher;

*The standard course access is 30 days. To upgrade your course access to either 120 days or 12 months, simply select 'Get 120 Days Unlimited Access' or 'Get 12 Months Unlimited Access' above.

Entry Requirements

Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DSV exam.

Learn with confidence

We’re so certain that you’ll get great value from our ITIL 4 Specialist: Create, Deliver and Support course that we offer a 14 Day 100% Money Back Guarantee.

Our students frequently recommend our courses to their friends, family and colleagues, so it’s vitally important to us that you are 100% satisfied with the service you receive from My Training Academy.

If you’re not entirely satisfied, then you will receive a full refund.

Click the “Add to Basket” button to book your course today.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

The ITIL Foundation V4 course offered on this page are offered by iLearn innovative learning. an ATO of AXELOS Limited.
Who is this course for?

Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager and others

Course Assessment Process

In order to achieve your ITIL 4 qualification, you must pass the ITIL 4 Drive Stakeholder Value exam. You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL 4 Drive Stakeholder Value exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.

This course comes with a FREE exam voucher 

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

Exam Details: 

Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher. Exam format is Closed book, multiple choice.

Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. 

Looking for more information?
What is ITSM?
ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does the ITIL certification path look like?
Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
How much is an ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.
How can ITIL benefit businesses?
ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
What's new with ITIL 4?
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Outline
TheITIL® 4 Drive Stakeholder Value course is organised into the following modules:
  • Value propositions
  • Fostering relationships
  • Keeping engagement channels open
  • Shaping demand
  • Designing service offerings
  • Aligning and agreeing expectations
  • Co-creating service experiences
  • Realizing value
Payment Options

For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.

TOTUM PRO Card

All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.

TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts. Explore the full list of offers.

Student Reviews

We make it our absolute mission to give you the training you need and the service you deserve. Hear what our students say about us...

totum

By purchasing a course on My Training Academy, you become a part of our community and are eligible to sign up for TOTUM Pro, the student discount card that provides a host of benefits. Join our community today and start saving on your favourite brands.

dominos booking boots disnep samsung asos
advice
Instalment opetions - 0% APR

My Training AcademyKlarna
Klarna

Learn now, Pay later

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

It’s a safe and simple way to get the stuff you want, when you want it.

A new way to pay

3 Easy Payments

on baskets between £35 and £1,000

  • Pay in 3 equal payments every 30 days
  • No fees, interest or credit agreement.
  • Instant credit approval at checkout
  • Safe and secure - you're covered through Klarna's Buyer Protection Policy.
  • Easily manage payments online or through the Klarna app.
FAQs

HOW TO GET STARTED?

  • Add your course to basket and proceed to checkout.
  • Ensure you have sufficient funds available in your card to cover the first payment.
  • Select “Klarna” as your payment method and place your order.
  • Your order will be dispatched as normal and the two remaining payments will be taken at 30 and 60 days.
  • Klarna will send you an email confirmation and reminders when it’s time to pay.
FAQs

Spread the cost up to 4 years*

on baskets over £250

  • Spread the cost from 6 months up to 4 years – you choose the term
  • 0% interest on terms of 6-36 months
  • 9.99% interest on terms of 48 months
FAQs

Representative example without 0% or 9.99% offers: Representative 18.9% APR (variable) Purchase interest rate 18.9% p.a. (variable) Assumed credit limit £1,200

See how it works

Select an amount

Choose how you want to pay

Summary

Pay now: £0
Pay in 30 days: £250

Or return your purchase within 14 days for free.

FAQs

  • General
  • Buy now, pay in 30 days
  • 3 easy payments
  • Spread the cost
General
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select 'Klarna' at the checkout.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by My Training Academy. All transactions take place via connections secured with the latest industry standard security protocols.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. It is important to update your billing address in the checkout if it is different from your delivery address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
I have been asked to go to Klarna's site. Is this correct?
You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven't received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.
I tried to pay using Klarna but received an ‘unavailable payment method’ message. What went wrong?
Make sure you are using your home address or whichever address is attached to your personal credit file as your billing address. We need to perform a credit check for instalment plans but we cannot perform a credit check on a business address, so in these cases the application will be rejected automatically. Please use your personal address and try again. If the problem persists, it’s possible there is an issue with your credit rating. If you are still having issues and believe your credit application should be successful, please visit Klarna Customer Service for a full list of FAQ's, live chat and telephone options.
 
Buy now, pay in 30 days
How does Pay in 30 days work?
Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you're happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
Am I eligible for Pay in 30 days?
To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor My Training Academy run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as My Training Academy have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.
What happens if I don't pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we'll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
3 easy payments
How does 3 easy payments work?
3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for 3 easy payments?
To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don't pay for my order?
Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
Can I pay before the due date?
No, this is not currently possible for 3 easy payments purchases.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
Spread the cost
How does Spread the cost work?
Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Spread the cost is a promotional plan on the Klarna Account.
How do I use Spread the cost?
When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Spread the cost is offered, simply select this option. The first time you shop with Spread the cost you will be asked in to apply for a Klarna Account. If you're approved Klarna will create an account for you and your order will be placed. Every time you shop with Spread the cost after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
Can I pay less than the amount owed each month?
You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
Do I need to be 18?
Spread the cost is only available to people aged 18 or over and is an online exclusive payment method.
How do I manage my Klarna Account?
Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
How is my statement sent?
If you chose to use Spread the cost, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
How do I make a payment?
First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service here.
I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting our Customer Service.
I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

Look for Klarna
at checkout

Klarna

*Credit offered subject to financial circumstances. Must be 18. T&Cs apply.

Klarna: Subject to financial circumstances. You must be at least 18. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you already have a Klarna Credit account, this purchase will be added to your balance.

Pay in 30 days: The payment period is 30 days from shipment of goods. Full terms and conditions

3 Easy Payments: A third is payable on the day of purchase. The balance is paid in two equal monthly instalments over the following two months. Open to anyone with a UK registered debit or credit card.

The payment methods Pay in 30 days and 3 Easy Payments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

£999.00
ITIL® 4 Drive Stakeholder Value Course
Ship to GB Calculate Shipping Cost
-
+
Enquire now

Speak to an advisor

+44 (0)808 175 1269

This is a local rate number

klarna

Spread the cost

Interest-free instalments

Read more...

14-Day money-back guarantee

Buying for your team?

Enquire now
In stock

Privacy
Protected

Secure
Checkout

The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.

Learning Objectives

  • Understand how customer journeys are designed
  • Understand how to target markets and stakeholders
  • Understand how to foster stakeholder relationships
  • Understand how to align expectations and agree upon details of service
  • Understand how to onboard and off-board customers and users
  • Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Understand how to realize and validate service value

It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

By studying the DSV course you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimize the customer experience.

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

What is included in this ITIL® DSV online course? 

  • 30 Days Unlimited Access.
  • Fully Accredited ITIL® 4 E-Learning.
  • 8 lessons (10 hours of videos)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 2 official mock exams
  • End-of-lesson quizzes
  • Access 24/7
  • Official manual in digital format 
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the online course
  • Support from an ITIL accredited trainer.
  • Official ITIL® Exam Voucher;

*The standard course access is 30 days. To upgrade your course access to either 120 days or 12 months, simply select 'Get 120 Days Unlimited Access' or 'Get 12 Months Unlimited Access' above.

Entry Requirements

Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DSV exam.

Learn with confidence

We’re so certain that you’ll get great value from our ITIL 4 Specialist: Create, Deliver and Support course that we offer a 14 Day 100% Money Back Guarantee.

Our students frequently recommend our courses to their friends, family and colleagues, so it’s vitally important to us that you are 100% satisfied with the service you receive from My Training Academy.

If you’re not entirely satisfied, then you will receive a full refund.

Click the “Add to Basket” button to book your course today.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

The ITIL Foundation V4 course offered on this page are offered by iLearn innovative learning. an ATO of AXELOS Limited.
More Information
More Information
Instance Access No
Disable Add to Cart No
Disable Enroll No
TOTUM or XO TOTUM Card
We're trusted by
Individuals, small businesses and large corporations who continuously put their trust in My Training Academy.
We are privileged to have trained individuals who work for some of the world’s largest companies, including: