In order to achieve your ISO/IEC 20000 Foundation qualification, you must pass the ISO/IEC 20000 Foundation exam.
MTAISO274
ISO/IEC 20000 Foundation Course
695
https://staging.mytrainingacademy.org.uk/iso-iec-20000-foundation-course
2023-12-30
MTAISO274
695
104
104
104
0
The ISO/IEC 20000 course offers comprehensive training on the international standard for IT Service Management (ITSM).
https://staging.mytrainingacademy.org.uk/media/catalog/product/r/s/rsz_istockphoto-1399565382-612x612.jpg-
Price
£695.00 including VAT
- Course Type E-Learning
- Course Duration 21 Hours
- Course Access 12 Months Unlimited Access
- Awarded By APMG
-
Exam VoucherAdd ISO/IEC 20000 Foundation Exam (£200.00)
- Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
Course Description
The ISO/IEC 20000 course offers comprehensive training on the international standard for IT Service Management (ITSM). This course is designed to equip participants with the knowledge and skills necessary to implement and manage an effective Service Management System (SMS) that ensures the delivery of high-quality IT services. Throughout the course, you will learn about the key requirements of ISO/IEC 20000, including how to establish and maintain processes that align IT services with the needs of the business.
Additionally, the training provides practical guidance on demonstrating compliance with the standard, allowing organisations to improve their service delivery and enhance customer satisfaction. By the end of the course, participants will have a solid understanding of ITSM principles and the tools to drive continuous improvement within their organisations, ensuring that they meet industry best practices and regulatory requirements.
By the end of the course, you’ll be prepared to take the ISO/IEC 20000 Foundation exam.
Learning Objective
The purpose of the Foundation level is to confirm that candidates possess a solid understanding of the contents and requirements of the ISO/IEC 20000 standard. They will gain insights into how the standard operates within a typical IT service provider organisation. By the end of the course, candidates will have acquired the knowledge of:
- The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
- The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
- The terminology and definitions used;
- The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
- The processes, their objectives and the key requirements of a services supplier in a typical scenario;
- The requirements of eligibility and definition of the field;
- The objectives of internal and external audits, their function and associated terminology.
Who is this course for?
This course is aimed at a variety of professionals, including:
- IT Service Management (ITSM) professionals seeking to enhance their understanding of the ISO/IEC 20000 standard.
- IT service providers looking to implement or improve their Service Management Systems.
- Quality assurance and compliance personnel who need to understand IT service management standards.
- Project managers and team leaders involved in IT service delivery and management.
- Anyone interested in pursuing a career in IT service management or aiming for a certification in ISO/IEC 20000.
Ultimately, this course is suitable for anyone who wants to develop a foundational knowledge of IT service management best practices and the ISO/IEC 20000 standard.
Pre-requisite for the ISO 20000 Foundation course
There are no prerequisites for ISO/IEC 20000 Foundation certification.
What is included in the course?
- 12 Months Unlimited Access.
- 7 lessons (about 5 hours of video)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 1 official mock exam
- Exercises and solutions
Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
Who is this course for?
This course is aimed at a variety of professionals, including:
- IT Service Management (ITSM) professionals seeking to enhance their understanding of the ISO/IEC 20000 standard.
- IT service providers looking to implement or improve their Service Management Systems.
- Quality assurance and compliance personnel who need to understand IT service management standards.
- Project managers and team leaders involved in IT service delivery and management.
- Anyone interested in pursuing a career in IT service management or aiming for a certification in ISO/IEC 20000.
Ultimately, this course is suitable for anyone who wants to develop a foundational knowledge of IT service management best practices and the ISO/IEC 20000 standard.
By choosing online learning instead of a classroom-based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.
Course Assessment Process
ISO/IEC 20000 Foundation Exam Details:
- Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
- Closed book
- 40 multiple choice questions
- 1 mark for each correct answer
- Passing score: 26/40 marks - 65%
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
Looking for more information?
What is meant by ISO/IEC 20000 Foundation?
ISO/IEC 20000 Foundation is a certification that demonstrates a basic understanding of the ISO/IEC 20000 standard for IT Service Management (ITSM) and its implementation within an organisation.
Why is the ISO/IEC 20000 Foundation Certification important?
This certification provides foundational knowledge of IT service management practices, which helps organisations improve service delivery and meet customer expectations, while also enhancing your employability in the IT sector.
What are the prerequisites to attend this ISO/IEC 20000 Foundation Training?
There are no formal prerequisites to attend the ISO/IEC 20000 Foundation Training, although a basic understanding of IT service management concepts is beneficial.
What are the benefits of this ISO/IEC 20000 Foundation Certification Course?
Completing this course equips you with essential knowledge of the ISO/IEC 20000 standard, enabling you to contribute to the implementation of effective IT service management processes and improve service quality within your organisation.
What will I learn in this ISO/IEC 20000 Foundation Training Course?
You will learn the key concepts and principles of the ISO/IEC 20000 standard, the requirements for implementing a Service Management System (SMS), and how to demonstrate compliance with the standard.
Why should I learn ISO/IEC 20000?
Learning ISO/IEC 20000 helps you understand best practices in IT service management, enhances your career prospects, and prepares you to contribute to improved service delivery in your organisation.
What kind of jobs can I expect based on this ISO/IEC 20000 Foundation Certification?
With this certification, you can pursue various roles in IT service management, such as IT Service Manager, Service Desk Analyst, or IT Support Specialist.
Who should attend this ISO/IEC 20000 Foundation Online Certification?
This course is suitable for IT professionals, service management staff, and anyone interested in understanding the principles and practices of IT service management based on the ISO/IEC 20000 standard.
How does the ISO/IEC 20000 Foundation Certification differ from other IT service management certifications?
The ISO/IEC 20000 Foundation Certification is specifically aligned with the international standard for IT service management, whereas other certifications may focus on specific frameworks or methodologies, such as ITIL or COBIT.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Career Path
After achieving your ISO/IEC 20000 Foundation certification, you can explore various job roles in IT service management and support (note that some positions may require additional training, experience, or study):
- IT Service Manager
- Service Desk Analyst
- IT Support Specialist
- IT Operations Manager
- Service Delivery Manager
- IT Consultant
- Change Manager
- Incident Manager
- Service Management Analyst
- IT Governance Officer
In these roles, the average salary you can earn is approximately £45,000 per year (source: itjobswatch.co.uk, UK Only).
IT Jobs Watch provides valuable insights into the current IT job market, offering accurate and up-to-date data on UK job conditions.
Career Advice
Once you have achieved your certification, you'll have full access to our recruitment package for a wide range of information and advice - including:
- How to put together a killer CV, Covering Letters and Thank You emails.
- How to gain relevant work experience.
- How to prepare for interviews.
- How to understand Job adverts.
- How to choose the right recruitment agency.
- How to look for work on LinkedIn.
- Information on dealing with redundancy.
Our careers advice section is available for you to see now. For more information about our career advice services, contact us on 0808 175 1269 to speak with one of our friendly course advisors today.
Course Outline
This course covers the following topics:
- Background and related schemes
- Scope, usage, terms and definitions
- Overall Service Management System (SMS)
- ISO/IEC 20000 Service Management processes
- Certification, applicability and scope
- Achieving and maintaining ISO/IEC 20000-1 certification
Payment Options
For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.
For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.
Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.
TOTUM PRO Card
All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.
TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts. Explore the full list of offers.
Student Reviews
We make it our absolute mission to give you the training you need and the service you deserve. Hear what our students say about us...
By purchasing a course on My Training Academy, you become a part of our community and are eligible to sign up for TOTUM Pro, the student discount card that provides a host of benefits. Join our community today and start saving on your favourite brands.
Learn now, Pay later
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
It’s a safe and simple way to get the stuff you want, when you want it.
A new way to pay
3 Easy Payments
on baskets between £35 and £1,000
- Pay in 3 equal payments every 30 days
- No fees, interest or credit agreement.
- Instant credit approval at checkout
- Safe and secure - you're covered through Klarna's Buyer Protection Policy.
- Easily manage payments online or through the Klarna app.
HOW TO GET STARTED?
- Add your course to basket and proceed to checkout.
- Ensure you have sufficient funds available in your card to cover the first payment.
- Select “Klarna” as your payment method and place your order.
- Your order will be dispatched as normal and the two remaining payments will be taken at 30 and 60 days.
- Klarna will send you an email confirmation and reminders when it’s time to pay.
Spread the cost up to 4 years*
on baskets over £250
- Spread the cost from 6 months up to 4 years – you choose the term
- 0% interest on terms of 6-36 months
- 9.99% interest on terms of 48 months
Representative example without 0% or 9.99% offers: Representative 18.9% APR (variable) Purchase interest rate 18.9% p.a. (variable) Assumed credit limit £1,200
See how it works
Select an amount
Choose how you want to pay
Summary
Pay now: £0
Pay in 30 days: £250
Or return your purchase within 14 days for free.
FAQs
- General
- Buy now, pay in 30 days
- 3 easy payments
- Spread the cost
General
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select 'Klarna' at the checkout.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by My Training Academy. All transactions take place via connections secured with the latest industry standard security protocols.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. It is important to update your billing address in the checkout if it is different from your delivery address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
I have been asked to go to Klarna's site. Is this correct?
You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven't received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.
I tried to pay using Klarna but received an ‘unavailable payment method’ message. What went wrong?
Make sure you are using your home address or whichever address is attached to your personal credit file as your billing address. We need to perform a credit check for instalment plans but we cannot perform a credit check on a business address, so in these cases the application will be rejected automatically. Please use your personal address and try again. If the problem persists, it’s possible there is an issue with your credit rating. If you are still having issues and believe your credit application should be successful, please visit Klarna Customer Service for a full list of FAQ's, live chat and telephone options.
Buy now, pay in 30 days
How does Pay in 30 days work?
Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you're happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
Am I eligible for Pay in 30 days?
To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor My Training Academy run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as My Training Academy have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.
What happens if I don't pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we'll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
3 easy payments
How does 3 easy payments work?
3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for 3 easy payments?
To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don't pay for my order?
Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
Can I pay before the due date?
No, this is not currently possible for 3 easy payments purchases.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
Spread the cost
How does Spread the cost work?
Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Spread the cost is a promotional plan on the Klarna Account.
How do I use Spread the cost?
When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Spread the cost is offered, simply select this option. The first time you shop with Spread the cost you will be asked in to apply for a Klarna Account. If you're approved Klarna will create an account for you and your order will be placed. Every time you shop with Spread the cost after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
Can I pay less than the amount owed each month?
You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
Do I need to be 18?
Spread the cost is only available to people aged 18 or over and is an online exclusive payment method.
How do I manage my Klarna Account?
Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
How is my statement sent?
If you chose to use Spread the cost, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
How do I make a payment?
First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service here.
I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting our Customer Service.
I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.
Look for Klarna
at checkout
*Credit offered subject to financial circumstances. Must be 18. T&Cs apply.
Klarna: Subject to financial circumstances. You must be at least 18. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you already have a Klarna Credit account, this purchase will be added to your balance.
Pay in 30 days: The payment period is 30 days from shipment of goods. Full terms and conditions
3 Easy Payments: A third is payable on the day of purchase. The balance is paid in two equal monthly instalments over the following two months. Open to anyone with a UK registered debit or credit card.
The payment methods Pay in 30 days and 3 Easy Payments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
£695.00
In stock
Privacy
Protected
Secure
Checkout
Validate your login