MTAISO274

ISO/IEC 20000 Foundation Course

695 2023-12-30 MTAISO274 695
104 104 104 0

The ISO/IEC 20000 course offers comprehensive training on the international standard for IT Service Management (ITSM). 

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  • Price

    £695.00 including VAT

  • Course Type E-Learning
  • Course Duration 21 Hours
  • Course Access 12 Months Unlimited Access
  • Awarded By APMG
  • Exam Voucher

    Add ISO/IEC 20000 Foundation Exam (£200.00)
  • Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
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MTAISO274

The ISO/IEC 20000 course offers comprehensive training on the international standard for IT Service Management (ITSM). 

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Course Description

The ISO/IEC 20000 course offers comprehensive training on the international standard for IT Service Management (ITSM). This course is designed to equip participants with the knowledge and skills necessary to implement and manage an effective Service Management System (SMS) that ensures the delivery of high-quality IT services. Throughout the course, you will learn about the key requirements of ISO/IEC 20000, including how to establish and maintain processes that align IT services with the needs of the business.

Additionally, the training provides practical guidance on demonstrating compliance with the standard, allowing organisations to improve their service delivery and enhance customer satisfaction. By the end of the course, participants will have a solid understanding of ITSM principles and the tools to drive continuous improvement within their organisations, ensuring that they meet industry best practices and regulatory requirements.

By the end of the course, you’ll be prepared to take the ISO/IEC 20000 Foundation exam.

Learning Objective

The purpose of the Foundation level is to confirm that candidates possess a solid understanding of the contents and requirements of the ISO/IEC 20000 standard. They will gain insights into how the standard operates within a typical IT service provider organisation. By the end of the course, candidates will have acquired the knowledge of:

  • The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
  • The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
  • The terminology and definitions used;
  • The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
  • The processes, their objectives and the key requirements of a services supplier in a typical scenario;
  • The requirements of eligibility and definition of the field;
  • The objectives of internal and external audits, their function and associated terminology.

Who is this course for? 

This course is aimed at a variety of professionals, including:

  • IT Service Management (ITSM) professionals seeking to enhance their understanding of the ISO/IEC 20000 standard.
  • IT service providers looking to implement or improve their Service Management Systems.
  • Quality assurance and compliance personnel who need to understand IT service management standards.
  • Project managers and team leaders involved in IT service delivery and management.
  • Anyone interested in pursuing a career in IT service management or aiming for a certification in ISO/IEC 20000.

Ultimately, this course is suitable for anyone who wants to develop a foundational knowledge of IT service management best practices and the ISO/IEC 20000 standard.

Pre-requisite for the ISO 20000 Foundation course

There are no prerequisites for ISO/IEC 20000 Foundation certification.

What is included in the course? 

  • 12 Months Unlimited Access.
  • 7 lessons (about 5 hours of video)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 1 official mock exam
  • Exercises and solutions

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

Who is this course for?

This course is aimed at a variety of professionals, including:

  • IT Service Management (ITSM) professionals seeking to enhance their understanding of the ISO/IEC 20000 standard.
  • IT service providers looking to implement or improve their Service Management Systems.
  • Quality assurance and compliance personnel who need to understand IT service management standards.
  • Project managers and team leaders involved in IT service delivery and management.
  • Anyone interested in pursuing a career in IT service management or aiming for a certification in ISO/IEC 20000.

Ultimately, this course is suitable for anyone who wants to develop a foundational knowledge of IT service management best practices and the ISO/IEC 20000 standard.

By choosing online learning instead of a classroom-based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.

Course Assessment Process

In order to achieve your ISO/IEC 20000 Foundation qualification, you must pass the ISO/IEC 20000 Foundation exam.

ISO/IEC 20000 Foundation Exam Details:

  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.

Looking for more information?
What is meant by ISO/IEC 20000 Foundation?
ISO/IEC 20000 Foundation is a certification that demonstrates a basic understanding of the ISO/IEC 20000 standard for IT Service Management (ITSM) and its implementation within an organisation.
Why is the ISO/IEC 20000 Foundation Certification important?
This certification provides foundational knowledge of IT service management practices, which helps organisations improve service delivery and meet customer expectations, while also enhancing your employability in the IT sector.
What are the prerequisites to attend this ISO/IEC 20000 Foundation Training?
There are no formal prerequisites to attend the ISO/IEC 20000 Foundation Training, although a basic understanding of IT service management concepts is beneficial.
What are the benefits of this ISO/IEC 20000 Foundation Certification Course?
Completing this course equips you with essential knowledge of the ISO/IEC 20000 standard, enabling you to contribute to the implementation of effective IT service management processes and improve service quality within your organisation.
What will I learn in this ISO/IEC 20000 Foundation Training Course?
You will learn the key concepts and principles of the ISO/IEC 20000 standard, the requirements for implementing a Service Management System (SMS), and how to demonstrate compliance with the standard.
Why should I learn ISO/IEC 20000?
Learning ISO/IEC 20000 helps you understand best practices in IT service management, enhances your career prospects, and prepares you to contribute to improved service delivery in your organisation.
What kind of jobs can I expect based on this ISO/IEC 20000 Foundation Certification?
With this certification, you can pursue various roles in IT service management, such as IT Service Manager, Service Desk Analyst, or IT Support Specialist.
Who should attend this ISO/IEC 20000 Foundation Online Certification?
This course is suitable for IT professionals, service management staff, and anyone interested in understanding the principles and practices of IT service management based on the ISO/IEC 20000 standard.
How does the ISO/IEC 20000 Foundation Certification differ from other IT service management certifications?
The ISO/IEC 20000 Foundation Certification is specifically aligned with the international standard for IT service management, whereas other certifications may focus on specific frameworks or methodologies, such as ITIL or COBIT.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Career Path

After achieving your ISO/IEC 20000 Foundation certification, you can explore various job roles in IT service management and support (note that some positions may require additional training, experience, or study):

  • IT Service Manager
  • Service Desk Analyst
  • IT Support Specialist
  • IT Operations Manager
  • Service Delivery Manager
  • IT Consultant
  • Change Manager
  • Incident Manager
  • Service Management Analyst
  • IT Governance Officer

In these roles, the average salary you can earn is approximately £45,000 per year (source: itjobswatch.co.uk, UK Only).

IT Jobs Watch provides valuable insights into the current IT job market, offering accurate and up-to-date data on UK job conditions.

Career Advice

Once you have achieved your certification, you'll have full access to our recruitment package for a wide range of information and advice - including:

  • How to put together a killer CV, Covering Letters and Thank You emails.
  • How to gain relevant work experience.
  • How to prepare for interviews.
  • How to understand Job adverts.
  • How to choose the right recruitment agency.
  • How to look for work on LinkedIn.
  • Information on dealing with redundancy.

Our careers advice section is available for you to see now. For more information about our career advice services, contact us on 0808 175 1269 to speak with one of our friendly course advisors today.

 

Course Outline

This course covers the following topics:

  • Background and related schemes
  • Scope, usage, terms and definitions
  • Overall Service Management System (SMS)
  • ISO/IEC 20000 Service Management processes
  • Certification, applicability and scope
  • Achieving and maintaining ISO/IEC 20000-1 certification
Payment Options

For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.

Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.

TOTUM PRO Card

All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.

TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts. Explore the full list of offers.

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The ISO/IEC 20000 course offers comprehensive training on the international standard for IT Service Management (ITSM). This course is designed to equip participants with the knowledge and skills necessary to implement and manage an effective Service Management System (SMS) that ensures the delivery of high-quality IT services. Throughout the course, you will learn about the key requirements of ISO/IEC 20000, including how to establish and maintain processes that align IT services with the needs of the business.

Additionally, the training provides practical guidance on demonstrating compliance with the standard, allowing organisations to improve their service delivery and enhance customer satisfaction. By the end of the course, participants will have a solid understanding of ITSM principles and the tools to drive continuous improvement within their organisations, ensuring that they meet industry best practices and regulatory requirements.

By the end of the course, you’ll be prepared to take the ISO/IEC 20000 Foundation exam.

Learning Objective

The purpose of the Foundation level is to confirm that candidates possess a solid understanding of the contents and requirements of the ISO/IEC 20000 standard. They will gain insights into how the standard operates within a typical IT service provider organisation. By the end of the course, candidates will have acquired the knowledge of:

  • The background to the ISO/IEC 20000 standard, the APMG qualification scheme and the APMG qualification scheme;
  • The focus and objectives of ISO/IEC 20000-1 (Specification), ISO/IEC 20000-2 (Code of Practice) e ISO/IEC 20000-3 (Guidance on Scope and Applicability of ISO/IEC 20000-1) and how these can be used;
  • The terminology and definitions used;
  • The fundamental requirements of a service management system and the reasons behind the necessity for continual improvement;
  • The processes, their objectives and the key requirements of a services supplier in a typical scenario;
  • The requirements of eligibility and definition of the field;
  • The objectives of internal and external audits, their function and associated terminology.

Who is this course for? 

This course is aimed at a variety of professionals, including:

  • IT Service Management (ITSM) professionals seeking to enhance their understanding of the ISO/IEC 20000 standard.
  • IT service providers looking to implement or improve their Service Management Systems.
  • Quality assurance and compliance personnel who need to understand IT service management standards.
  • Project managers and team leaders involved in IT service delivery and management.
  • Anyone interested in pursuing a career in IT service management or aiming for a certification in ISO/IEC 20000.

Ultimately, this course is suitable for anyone who wants to develop a foundational knowledge of IT service management best practices and the ISO/IEC 20000 standard.

Pre-requisite for the ISO 20000 Foundation course

There are no prerequisites for ISO/IEC 20000 Foundation certification.

What is included in the course? 

  • 12 Months Unlimited Access.
  • 7 lessons (about 5 hours of video)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 1 official mock exam
  • Exercises and solutions

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

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