Guest Recovery Online Course

Save

The Guest Recovery online course is designed for anyone working in the hospitality sector, including front-of-house, back-of-house, and management staff.

This course teaches you how to effectively handle guest complaints to maintain loyal customers. You will learn strategies to turn a service failure into a service win.

The course emphasises the importance of effective guest recovery in the hospitality industry, highlighting the significance of retaining existing customers and attracting new ones.

Completing this course is an excellent way to demonstrate your expertise in guest recovery. The certificate you'll receive is fully endorsed by the Institute of Hospitality.

No prior training is required to take this course.

There is no formal assessment, and upon completion, you will receive a certificate.

Aims of this course

On completion of this course, you will be able to:

• Explain the cost of poor complaint handling
• Understand and describe how complaints can benefit us
• Demonstrate how to resolve complaints efficiently
• Identify common reasons for complaints
• Identify the best outcome when dealing with Guest Recovery

Why train with us?

• 100% Pass Rate.
• Takes just 30 minutes to complete.
• Full audio voiceover 
• Free Retakes.
• Study online from anywhere, at your own pace.
• Download and print your accredited CPD certificate on successful completion.

Learn with confidence

We’re so certain that you’ll get great value from our Guest Recovery course that we offer a 14 Day 100% Money Back Guarantee.

Our students frequently recommend our courses to their friends, family and colleagues, so it’s vitally important to us that you are 100% satisfied with the service you receive from My Training Academy.

If you’re not entirely satisfied, then you will receive a full refund.

Click the “Add to Basket” button to book your course today.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

This course is suitable for all levels of staff including front of house, back of house and management staff who work in a hospitality setting.

Our e-learning is a cost-effective and successful approach for many individuals and teams. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

Assessment: There is no formal assessment for this course. A course completion certificate will be issued

Endorsement(s): Endorsed by the Institute of Hospitality.

Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.