CPDCS01
Customer Service Online Course
30
https://staging.mytrainingacademy.org.uk/customer-service-course
2023-12-30
CPDCS01
30
104
104
104
0
Learn how to define who your customers are and understand their needs.
https://staging.mytrainingacademy.org.uk/media/catalog/product/r/s/rsz_deliver-excellent-customer-service-1-750x400.jpg
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Price
£30.00 including VAT
- Course Type E-Learning
- Course Duration 3 Hours
- Course Access 12 Months
- Awarded By The CPD Group
- Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
We make it our absolute mission to give you the training you need and the service you deserve.
Wendy Erskine,Friday, Jul 14,2023
Excellent course quite easy to access and sign inVery clear and easy to understand
Naydene O'Brien,Thursday, Apr 06,2023
good, clear understanding of dementia i would recommend the course
Glynn Richardson,Monday, Feb 20,2023
The course. Was very easy to understand and very comprehensive I have recovered the course to everyone
Jennie Macfadyen,Monday, Feb 13,2023
An excellent way to update training. The Food Safety & Hygiene Course was well structured and covered topics in detail. Good visuals engaged learning and provide useful resources.
Chantelle Brown,Friday, Mar 11,2022
The food safety and hygiene course is very informative, the learning platform is easy to use and navigate and the course doesn’t take long to complete.
Colin – Asbestos Awareness course,Monday, Feb 14,2022
Best on online straight and direct to the point!
Charlene Reekie ,Friday, Feb 04,2022
The food safety and hygiene online course was really good and easy to use. Will be using this company again thank you so much for an excellent experience, staff very friendly and helpful. Would 100% recommend to friends and family .
Rebecca – Food safety and hygiene course,Monday, Jan 31,2022
Ruby Todd ,Wednesday, Jan 26,2022
I completed it and passed. I found the process easy and was impressed when you’re asked to revisit the section (cos you made a mess of the answers). I would recommend the HACCP Level 3 course to anyone who was interested.
Niki Barratt ,Tuesday, Jan 25,2022
I enjoyed the CompTIA A+ course. The contents of both 1001 & 1002 we're easy to follow and understand. I enjoyed the flexibility of studying when Suites me also being able to study on my phone was a bonus. All the information is well presented making it a pleasant learning experience. The online course resources are handy and follow the course perfectly, the online study tips which prepare you for the final exam and what to expect on exam day helps significantly. I would recommend my training academy.
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Javeed – Level 2 HACCP course,Saturday, Jan 15,2022
Amazing course i will be recommending
Richard – Food safety and hygiene course,Friday, Jan 07,2022
Very clear information. Good voice over used for the audio.
Paul – Level 3 HACCP course,Wednesday, Dec 29,2021
very clear and easy to understand with a good set of course notes to follow
Michele – Emergency First Aid Awareness Course,Tuesday, Dec 21,2021
It was well delivered and easy to follow.
Olurotimi – Emergency First Aid Awareness Course,Tuesday, Dec 21,2021
excellent course. very straight forward
Linda – Level 3 HACCP course,Saturday, Nov 06,2021
Clear and easy to follow good little test questions throughout the course
Jeff – Emergency First Aid Awareness Course,Monday, Oct 18,2021
Clear and concise and at a good pace to learn
Peter – Food safety and hygiene course,Wednesday, Sep 22,2021
It would be great if I could also be sent a nice, hard copy of my certificate!
Sujeevan – Food safety and hygiene course,Thursday, Sep 09,2021
VERY HELPFULL
Ruth,Friday, Aug 20,2021
Excellent Service
Louise – Fire safety awareness course,Monday, Aug 16,2021
Great course, covers lots of areas, very knowledgeable and easy to follow.
Robert – Fire safety awareness course,Monday, Jul 19,2021
A positive reminder for everyone as well as improving understanding of Fire Regulations within the workspace.
James – Asbestos Awareness course,Sunday, Jul 18,2021
The perfect reminder for all with regards to the risk of asbestos.
Martin – Food safety and hygiene course,Wednesday, Jun 09,2021
Extremely thorough training that was challenging and engaging throughout. Thanks
Kinga – Food safety and hygiene course,Tuesday, Jun 01,2021
Gabriela – Food safety and hygiene course,Tuesday, Jun 01,2021
Ashley – Food safety and hygiene course,Tuesday, Jun 01,2021
Chloe – Food safety and hygiene course,Tuesday, Jun 01,2021
David – Food safety and hygiene course,Tuesday, Jun 01,2021
Barbara ,Friday, May 28,2021
Excellent easy online application, course contents great and 100% what we required. Barbara Howlett at Herlington Preschool
John – Food safety and hygiene course,Saturday, May 01,2021
I really liked that there is a person who is reading all the text. That helped me alot.
Lorna – Food safety and hygiene course,Thursday, Apr 15,2021
very enjoyable and interesting
Adewale Fadare,Monday, Apr 05,2021
After a good few weeks search for a proper Project Management Training organisation, I stumbled on My Training Academy on Reed and I would say I was very lucky to have found them, as my experience with them was absolutely fantastic through to my exam. Their tutelage is so good it feels like they have their arms around you as you go through your study process. The APMPFQ material given to me by My Training Academy was thoroughly researched and it has every necessary information about Project Management Fundamentals. Studying it was fabulous, as it has explicitly written theories according to APM syllabus for the certification. The material was very good and interesting. It has quiz session attached to every Module to test your knowledge of the Module and it is syllabus-focused, so it helped me have a thorough understanding of what APM tests in the certification. I enjoyed reading it and now I have a good enough knowledge about Project Management Fundamentals which is already setting up for good entry level roles in the field, thanks to My Training Academy. I passed my exams and you will too if you study the material provided by My Training Academy as their client-inclusive modes of operation is set up to make you do well in your exam. You’d be grateful to them after too.
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M B,Wednesday, Mar 17,2021
Shopping experience is great especially the option to pay in instalment for self-funding study like myself. Yes, I would recommend as the e learning course is very well structured and clearly presented and highly recommend to others as learners can learn in their own pace.
Mark – Asbestos Awareness course,Monday, Mar 08,2021
Well structured and easy to digest course material. Very well done! Thoroughly informative and well thought out!
Naomi – Food safety and hygiene course,Thursday, Feb 25,2021
Three of my staff will be doing the same qualification.
Sylwia Matz,Saturday, Feb 20,2021
My experience is very positive, very professional advice and quick turnaround time of delivery. I would definitely recommend you!
Hazel Robertson,Thursday, Feb 18,2021
Completed this course as I needed to renew my food safety and hygiene certificate. Course was great, simple to understand and easier than some of the other courses that I have seen.
Anonymous Student,Thursday, Feb 18,2021
The food safety course was fine, very straight forward and something I needed to complete through my work.
Diane Harrison ,Thursday, Feb 18,2021
The QuickBooks online course was exactly what I needed and was perfect for what I do on a day-to-day basis, which is sales invoices. Other than a slight difference in terminology, there were no differences between the US and UK accounting software.
Mrs Rebecca Jane Rutherford,Wednesday, Feb 17,2021
Completed my Food safety level 2 organised by M.T.A and found the course very clear and easy to follow. The content was laid out well, the information was excellent, and it had lots of information sheets to download for future reference. The whole course including test at the end took less than 1.5 hours, I was able to complete it on my iPhone which I found very handy and the certification was instant. Would recommend!
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Morag MacFarlane,Friday, Feb 12,2021
Really enjoyed the food safety course. Accessed it fine, no problem, and I will recommend this course to others.
Dilbag Padam,Friday, Feb 12,2021
It was extremely easy booking the course. Just started the and so far, I’m enjoying the course. I have already started referring my colleagues to MTA.
Unami Tenga,Wednesday, Feb 10,2021
In the IT industry, learning is a constant process. Bradley and the team from My Training academy have made it possible for me to complete courses online at a pace that suits my needs. There is no pressure, no deadlines and I am able to revisit course material and go over anything that I do not understand. The courses at My Training Academy are recognised in the IT industry and they help those who want to further their career. Mr Tenga, IT Technician at Bushey Meads School.
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Vicky Shipman,Wednesday, Feb 10,2021
The Safeguarding course was really good, very easy to access and complete.
Christopher Sames,Wednesday, Feb 10,2021
The Asbestos awareness course was very informative, easy to follow and work through the course.
Imogen Bailey,Tuesday, Feb 09,2021
Really easy to book and course looks great.
Aldiane da Silva Nascimento,Tuesday, Feb 09,2021
I am really enjoying the Safeguarding course, it is really interesting.
Helena Akther,Monday, Feb 08,2021
Fantastic! Passed it first time.
Keith Brown,Monday, Feb 08,2021
I found this Asbestos Awareness course through Google. The course was easy to follow, I found it really interesting, completed it for work. I thought I knew quite a bit already but learnt so much more on the course, more than I thought I would.
Tatyana Stobbs,Monday, Feb 08,2021
Impressed with the food hygiene level 2 course. It was very comprehensive, I was able to take my time to complete the slides. Booking process was easy.
Samantha Castleton,Monday, Feb 08,2021
The Food Safety and Hygiene course was quick and easy to use, I completed it fine.
Paul Kingsley ,Saturday, Feb 06,2021
Thank you for your help getting me logged in lol. I passed with 100% good course and will definitely use you guys again for certificates I need.
Jennifer,Friday, Feb 05,2021
The staff were so friendly and helpful and sorted my queries very quickly. The food safety and hygiene course material was well presented and easy to understand. Would definitely recommend.
Olurotimi – Emergency First Aid Awareness Course,Thursday, Feb 04,2021
excellent course. very straight forward
James,Tuesday, Jan 19,2021
It was a quick and easy process to select and purchase the course I wanted. The few questions I asked were answered promptly and I would to recommend MTA to anyone else.
Paul Roe ,Tuesday, Jan 19,2021
It was all fine, and i would recommend
Kate Crutchley ,Wednesday, Jan 13,2021
I am impressed with the standard of the course material and definitely the excellent customer service, I will have a look at other courses available and hopefully start another one in the next week or so.
Guy Palmer ,Wednesday, Dec 09,2020
The e-learning course was a great course for me. The combination of presentation material, text, audio and quizzes was perfect. Looking forward to my BOK7 exam.
Giraffe Cleaning Company,Friday, Aug 21,2020
Fantastic Customer Service, really impressed that they went above and beyond to assist me. The QuickBooks course itself is comprehensive, covers all the topics that I needed, whilst still being easy to follow.
Nic Emery,Thursday, Jul 30,2020
The customer service from My Training Academy is amazing! I accidentally signed up for the wrong Quickbooks course, fired them an email and within minutes they issued me with a voucher to switch over to the right course.
Ben Williamson,Thursday, Oct 24,2019
Having found my training academy online, I have found my advisor very helpful and knowledgeable. He was very quick to respond to emails and guaranteed the price I found online unlike a competitor. It was very easy to sign up and start the Prince2 course. I have found the course easy to understand and breakdown. I’m not usually good at taking in loads of information but the short videos and ways the information is repeated is very helpful. I would recommend using my training academy to anyone that wants an easy to deal with and quick acting company. ..
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Lilian Akanisi,Tuesday, Aug 27,2019
I am writing to thank you for your advise and support throughout my time of studying Prince 2 foundation exam.
I first heard about you through google research, it was through my research I realised that your course was actually the cheapest online. I booked the course through you and the study materials such as ( quizz, diagrams and illustrations) I was given was absolutely helpful.
Although the exam was technical, but the online lecture really helped answer these questions. I can’t wait to start the next level
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Sam Hartland,Wednesday, Aug 21,2019
Recently completed the CompTIA A+ course, took my exams at a local Pearson Vue test centre and passed first time. Excellent course materials, done the job.
Debra Boothe ,Wednesday, Aug 21,2019
Recently completed the Nutrition course. It's a great course, I am starting to look after my health and get fit. I wanted more knowledge of the foods I was putting into my body. Very informative.
Rummana Kuwari,Tuesday, Aug 13,2019
Very good explanation on the Sage 50 certificate course.
Eniavan Kamalathasan,Friday, Jul 19,2019
my training consultant bradley waterstone has been very helpful guiding me through the process of setting the courses up, very informative, thank you! Cant wait to start the courses
Joe Chan,Tuesday, Jul 09,2019
Completed the Cisco CCENT course with Practice Lab and found both course and practice lab to be very good and useful.
Marcin Malinowski,Tuesday, Jul 09,2019
Found the course to be very beneficial, good preparation for the CompTIA A+ exam. A lot of knowledge explained, I would recommend to a friend.
Chris Starling ,Friday, Jul 05,2019
I like the way the course is delivered and the test at the end. I’m MTA’s biggest fan and I have now booked several courses with them. The staff are very helpful.
Abdula Ali ,Friday, Jul 05,2019
Studying the CompTIA A+ course online seemed a bit intimidating for me coming from studying 4 years at university, lack of support was my main concern. However, I was wrong the distant learning gives me flexibility which reduces stress.
Howard Brown,Friday, Jul 05,2019
I love online Prince2 courses with MTA against classroom based training, you can go at your own pace and take your time if you need to. Its better than classroom training for your self confidence too, no peer pressure or feeling dispirited.
Emma Anderson,Wednesday, Jul 03,2019
Started the level 2 food safety and hygiene course in the morning and was finished by lunchtime. Very easy to follow and understand.
clement harry,Thursday, Aug 30,2018
The Microsoft 70-243: Administering and Deploying SCCM 201 is excellent, very concise and easy to follow, i have recommended it to a few of my colleges already.
Bantchu Negga,Friday, May 26,2017
I would like to say that the PRINCE2 project management course was well presented and easy to follow. The level of service and the help from staff was excellent and I thank you.
I would recommend anyone wishing to study, to do it with My Training Academy.
Claudette Minott ,Monday, May 08,2017
The Sage course is interesting, informative and easy to understand.
Mohammad Altamash,Thursday, May 04,2017
I brought the course a year ago nearly and it has helped me greatly with the CompTIA certifications. The content is brilliant. The service from MTA likewise.
Kate Connor ,Tuesday, May 02,2017
I have had an amazing service from MTA, so helpful & have gone out of their way to help me with my course & some minor issues I had with my account online, with no hesitation it was sorted & I was sent my new log in details to carry on.
I will happily recommend My Training Academy to anyone wishing to do an online training course. Thank you again.
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Steve davenport,Thursday, Apr 27,2017
I have to state that this course was really really good, As I am a hardware engineer (pc`s/laptops) this course was easy as i completed this in just over a week, it was very informative, the instructor was very clear and procise, However the only bad point if there is one, is the fact that after spending a fair few quid up front it would have nice Not to have a time limit. Also i have to say that Bradley`s team have change me for the better with new qualifications......this goes double for the Cisco ccda too.
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Anthony Griffith,Tuesday, Apr 25,2017
The course was perfect, it met all my expectations. I would definitely recommend MTA to anyone.
Thank you very much MTA
Jo Howes,Friday, Apr 21,2017
As part of my business offer, I decided to upgrade my project management qualifications to boost my professional CV. Much of my work is focussed on business development and project creation. I already had my Prince 2 Foundation and wanted to be able to deliver training on project management techniques.
I booked my Practitioner exam with a local college, but felt I needed additional support to prepare me for the exam. Therefore, I contacted My Training Academy to utilise the online e-learning packages available.
I spoke with the Learning Consultant, Bradley Waterstone. Bradley and I spoke at length about what I wanted to achieve from the online support and how My Training Academy can support my learning. The professional advice I was given by Bradley was invaluable and gave me the confidence to continue with the online support.
The e-learning support via the tutorial clips was fantastic as was the mini tests and I felt better prepared for the exam. I believe My Training Academy played an important part in my exam success in achieving my Prince 2 Practitioner qualification.
Thank you My Training Academy and Bradley for your help.
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Matthew White,Tuesday, Apr 04,2017
I have been really impressed with the quality of the courses that I have purchased. I have previously undertaken studies online with several other course providers, but MTA, with the easy to use interface and the brilliant instructors, I can honestly say that MTA are by far superior to any previous course providers I have used.
I have always been of the opinion that it is a true skill to be able to convey information and teach in a way by which is easy to understand and retain.....and that is what I have noticed from the video content from MTA. The quality of the instructors is beyond impressive.
I am really glad I came across MTA, which was purely via a web search. I certainly plan to continue studying with MTA, beyond the courses already purchased.
Also, just a quick word on the Customer Service side of things.....you have been really helpful with the information you have provided, and any questions I have had re courses etc, have been answered quickly and thoroughly. I can't recommend MTA enough.
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Heather,Tuesday, Apr 04,2017
The booking process etc. was all simple and easy to use and I didn’t have any problems whatsoever. Staff are always helpful any time I’ve had queries and communication was good.
Emile Esteve,Friday, Mar 31,2017
I'm very satisfied about the course you sent me it's well explained on the introduction.
I can rate it 8 out of 10 except some of the videos are a bit blurred like for example when they instructor was using the spreadsheets.
Joshua Igo,Thursday, Mar 30,2017
In regards to MTA I can't argue that I've had support and good communication whenever needed which is really nice to see.
The course itself is set out in chunks which are easy to digest and focus on whilst also being presented by a clearly knowledgeable and well-spoken tutor.
I look forward to getting further into the course.
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Michael,Wednesday, Mar 29,2017
So far I'm impressed with the course and even thoughI have only done module 1 of the 901 course,I already feel as thoughI know so much more.
Your communication and quick reply has been brilliant.
Thanks
Scott Pickering,Tuesday, Feb 21,2017
I found the demo easily accessible and very simple to understand!
Luke Faulkner ,Thursday, Jan 19,2017
I am happy with the videos and supporting documentation available on the course.
Jordan Hogg ,Thursday, Jan 12,2017
I'll definitely recommend MTA to friends and colleagues within the IT trade if they are ever looking for a course to take!
Carly Dawson ,Friday, Dec 16,2016
Having recently finished the Microsoft Excel 2010 Course in a couple of days I can sincerely say I now have a vastly improved learning. Precise and simple to proceed with incredible appraisals toward the finish of every module. The reality I could learn this online at my own pace was an extraordinary merit.
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Phil Giblin,Tuesday, Nov 22,2016
One of the delegates has launched himself into the SQL Course and is learning a lot and is already using it in his day to day work. He uses SQL Server to deal with 100k individual Cash remittance transactions worth of over £5m per month, so regularly needs to deal with lots of data from various data sources and bring it all together to help us get our clients’ money to where it belongs, as quickly as possible…. You can see how critical it is that he has the skills to do the job and I know this investment in our people can only generate massive returns for us.
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George Smith,Tuesday, Aug 30,2016
I have just bought the Networking Bundle from My Training Academy and can't wait to get started! The service received from John was first class, He gave me a fantastic price on the bundle which I really appreciated having recently been made redundant. Really helpful to have a free demo to see the course before buying. Really like this style of training it will suit me down to the ground, Can't thank you enough.
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Lesley Jackson,Tuesday, Aug 30,2016
I have completed the CompTIA cloud + course, part of my career development. Course was really easy to access; the video lectures are much better than other training materials I've used in the past. I was able to watch some of the lectures during my lunch break. John sorted all of the paperwork with my employment arranging the invoice etc. He gave me lots of information about the exam, even finding my nearest test centre and their contact details, that was a big help. Thank you, have recommended My Training Academy to my colleagues, they will be booking within the month.
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Jose Luis Henriquez,Saturday, Jun 11,2016
Excellent in knowledge and good experiencia
Andrew Salthouse,Monday, May 23,2016
A great price for the training materials giving access to a streaming training video by a very knowledgeable Prince Practitioner. I did the training, entered for the exam and passed first time. Bradley was always on hand for help and advice. Great service fully satisfied
Michael Creamer,Monday, May 23,2016
Great service received from Bradley who helped me get started. The training materials are really useful with the video lessons nicely paced and clear. I'm really enjoying it!
Jemma Leathlean,Friday, Apr 22,2016
I am currently completely the Microsoft office bundle. I wanted to widen my skills to enable me to compete in a competitive job market. Bradley was extremely knowledge he gave me a very competitive price. I'm thoroughly enjoying the training the videos are very informative. I would recommend this course and My Training Academy to anyone wanting to study.
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Marton Kovacs,Tuesday, Apr 19,2016
In all honesty, I can only say the best of Bradley. I've been in touch ever since I decided to get certified for my new job role at a company I never hoped I'd work for. All this time Bradley has been with me every step of the course. First, he was extremely accommodating and cut me a deal that was the best on the market. Second, he has been really understanding and helpful every time I doubted the company's genuine intentions and dispelled all my doubts. At last, I would only recommend mytrainingacademy.org.uk to anyone who's wanting to enhance their professional skills at an affordable price.
Thanks Bradley, you're the best.
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Paul Henderson,Thursday, Mar 17,2016
I have been looking to complete the Prince2 Foundation course for some time now. Saw a great deal with My Training Academy for both the Foundation and the Practitioner course. John was extremely knowledgeable about the course and sign posted me to agencies where I can get some practical experience too. Currently half way through the Foundation course, really enjoying the video lectures, I've been watching them on my i phone whilst doing the daily commute. Would highly recommend My Training Academy
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Richard Samuel,Thursday, Mar 17,2016
I have been dealing with Bradley for this as I was looking to get certified. The organisation provides excellent packages which are well presented with the right course details which are easy to follow. I have since referred 3 other colleagues to this course, and will tell others to do so. Best call I have done for my career.
Thanks
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Kristof Selecz,Monday, Mar 07,2016
Well I purchased the Comptia bundle. I am really satisfied with the material and the quality of the videos. Unfortunately I couldn't finish it last year due to my working patterns and other neccesary courses/studies for the University, but Bradley called me up today and offered me a great deal to extend my courses to get it done soon. I really appreciate his attitude and great customer service what he gave me. I recommend the mytrainingacademy to everyone who's looking for an improvement throughout his/her career.
Thanks For the Opportunity to learn at the MTA.
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Louise Mullens,Monday, Mar 07,2016
I purchased the Microsoft bundle from My Training Academy about 4 weeks ago. Bradley gave me an excellent deal on the bundle he was extremely knowledgable about all of the courses, giving me realistic timescales of how long it would take to complete. He sent me a free demo to have a look at the courses, a try before you buy kind of thing. The quality of the materials is great the video lectures make you feel like your sat in the classroom with the added bonus of being able to rewind the teacher if I needed to hear bits again. I've just completed all of the courses and I'm now ready for my exams. Can't fault the service I received. Would definitely recommend My Training Academy to anyone wishing to do an online training course. Thank you
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Rachel,Saturday, Mar 05,2016
After being made redundant from my previous job, I wanted to brush up on my computer skills. Having never needed to use a computer in my previous role, I had no idea how it all worked. It was my son who recommended I do a course to gain some knowledge before applying for new jobs. He searched on line and found a great deal with My Training Academy. Bradley was extremely helpful talking me through the enrolment process, he made the whole thing very easy even for a novice like me. I really appreciated the follow up phone call to ask how I was getting on. I have a new job now where I need to use Microsoft Outlook and Word on a daily basis. The course gave me the knowledge, skills and confidence to apply for these types of roles and be successful with it.
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Cheryl Grant,Tuesday, Jan 20,2015
Well what can I say? Well I can say many things about My Training Academy.
Are the prices reasonable? Yes more than fair
Is it worth doing more than 1 course? Too right!
What are the staff like? Fantastic! Friendly! Polite! Respectful! and really helpful!
My Training Academy have a bright future with delivering experiences to the highest degree of quality that I have experienced. I would not just recommend My Training Academy - I'd actually say if you don't go to them then you are wasting your time!!!
A most enjoyable experience that I would recommend to all who want to develop on the skills of themselves as individuals or for overall business growth.
Thanks to everyone at My Training Academy!!!
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Course Description
This Customer Service online course helps users to define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
What will I learn?
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
When will I get my certificate?
Once you have successfully passed the course you will be able to download and print your certificate immediately.
Why train with us?
- Quick and easy to complete.
- Course created by experts.
- Accredited by The CPD Group
- 100% online, learn at your own time and pace
- Translates into over 100 different languages
- Free Retakes.
- Download and print your accredited CPD certificate on successful completion.
Course accreditations
This course is accredited by the CPD Group as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
Who is this course for?
This course is suitable for anyone that wants to learn how to define who their customers are and understand their needs.
Course Assessment Process
Exams and Accreditation Features:
- This course is accredited by The CPD Group
- Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
- An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours
- All evidence of learning and certification will remain on our system for your future reference.
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
Looking for more information?
What is the structure of the course?
The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience.
Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient.
Is there a test at the end of the course?
Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.
What if I don't pass the test?
If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
When will I receive my certificate?
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.
How long does it take to complete the course?
We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Media
Course Outline
The customer service course is organized into the following modules.
- Module 1 - The benefits of excellent customer service
- Module 2 - Deliver excellent customer service
- Module 3 - Handle complaints with care
- Module 4 - Recognise & adapt to customer behaviour styles
- Module 5 - Manage customer satisfaction levels
Training Features
We are one of the leading training providers offering CPD Accredited and Certificated online training courses following the Qualifications and Credit Framework (QCF).
- An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours.
- The courses are responsive meaning they can be accessed on a PC, Laptop, Desktop, Mobile or tablet.
- The course will count towards CPD hours for the process of revalidation for midwives and nurses.
- The online nature of the courses means that they are cheaper, but do not compromise the quality.
- We take pride in our customer service, offering dedicated Tutor Support via email, online messenger and telephone.
- The test will be multiple choice. You can retake the test at no extra cost to improve your grade.
- The learning can be viewed after the test for future reference.
- The courses come complete with both online “class room” style training and downloadable documentation to aid your learning.
- You have 12 months in which to complete the course.
- All evidence of learning and certification will remain on our system for your future reference.
- You are able to access training courses on a desktop, laptop, tablet or mobile device.
- The module can be used as Induction, Awareness, Refresher and Foundation Training.
- The course will assist in remaining compliant, getting a job, starting a career or to expand on your current learning and development.
Payment Options
For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.
For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.
TOTUM PRO Card
All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.
TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts. Explore the full list of offers.
Student Reviews
We make it our absolute mission to give you the training you need and the service you deserve. Hear what our students say about us...
By purchasing a course on My Training Academy, you become a part of our community and are eligible to sign up for TOTUM Pro, the student discount card that provides a host of benefits. Join our community today and start saving on your favourite brands.
Learn now, Pay later
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
It’s a safe and simple way to get the stuff you want, when you want it.
A new way to pay
3 Easy Payments
on baskets between £35 and £1,000
- Pay in 3 equal payments every 30 days
- No fees, interest or credit agreement.
- Instant credit approval at checkout
- Safe and secure - you're covered through Klarna's Buyer Protection Policy.
- Easily manage payments online or through the Klarna app.
HOW TO GET STARTED?
- Add your course to basket and proceed to checkout.
- Ensure you have sufficient funds available in your card to cover the first payment.
- Select “Klarna” as your payment method and place your order.
- Your order will be dispatched as normal and the two remaining payments will be taken at 30 and 60 days.
- Klarna will send you an email confirmation and reminders when it’s time to pay.
Spread the cost up to 4 years*
on baskets over £250
- Spread the cost from 6 months up to 4 years – you choose the term
- 0% interest on terms of 6-36 months
- 9.99% interest on terms of 48 months
Representative example without 0% or 9.99% offers: Representative 18.9% APR (variable) Purchase interest rate 18.9% p.a. (variable) Assumed credit limit £1,200
See how it works
Select an amount
Choose how you want to pay
FAQs
- General
- Buy now, pay in 30 days
- 3 easy payments
- Spread the cost
General
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select 'Klarna' at the checkout.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by My Training Academy. All transactions take place via connections secured with the latest industry standard security protocols.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. It is important to update your billing address in the checkout if it is different from your delivery address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
I have been asked to go to Klarna's site. Is this correct?
You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven't received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.
I tried to pay using Klarna but received an ‘unavailable payment method’ message. What went wrong?
Make sure you are using your home address or whichever address is attached to your personal credit file as your billing address. We need to perform a credit check for instalment plans but we cannot perform a credit check on a business address, so in these cases the application will be rejected automatically. Please use your personal address and try again. If the problem persists, it’s possible there is an issue with your credit rating. If you are still having issues and believe your credit application should be successful, please visit Klarna Customer Service for a full list of FAQ's, live chat and telephone options.
Buy now, pay in 30 days
How does Pay in 30 days work?
Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you're happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
Am I eligible for Pay in 30 days?
To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor My Training Academy run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as My Training Academy have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.
What happens if I don't pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we'll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
3 easy payments
How does 3 easy payments work?
3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for 3 easy payments?
To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.
What happens if I cancel or return my order?
As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don't pay for my order?
Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
Can I pay before the due date?
No, this is not currently possible for 3 easy payments purchases.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
Spread the cost
How does Spread the cost work?
Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Spread the cost is a promotional plan on the Klarna Account.
How do I use Spread the cost?
When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Spread the cost is offered, simply select this option. The first time you shop with Spread the cost you will be asked in to apply for a Klarna Account. If you're approved Klarna will create an account for you and your order will be placed. Every time you shop with Spread the cost after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
Can I pay less than the amount owed each month?
You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
Do I need to be 18?
Spread the cost is only available to people aged 18 or over and is an online exclusive payment method.
How do I manage my Klarna Account?
Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
How is my statement sent?
If you chose to use Spread the cost, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
How do I make a payment?
First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service here.
I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting our Customer Service.
I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.
Look for Klarna
at checkout
*Credit offered subject to financial circumstances. Must be 18. T&Cs apply.
Klarna: Subject to financial circumstances. You must be at least 18. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you already have a Klarna Credit account, this purchase will be added to your balance.
Pay in 30 days: The payment period is 30 days from shipment of goods. Full terms and conditions
3 Easy Payments: A third is payable on the day of purchase. The balance is paid in two equal monthly instalments over the following two months. Open to anyone with a UK registered debit or credit card.
The payment methods Pay in 30 days and 3 Easy Payments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
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